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Refund & Return Policy

Privacy Policy
Effective Date: [Insert Date]

Welcome to PetHaven! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, [yourstoreurl.com].

1. Information We Collect:

  • Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect your name, email address, phone number, billing/shipping address, and payment details.

  • Non-Personal Information: We may automatically collect details such as IP address, browser type, device information, and browsing behavior on our website.

  • Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content.

2. How We Use Your Information:

  • To process and fulfill your orders.

  • To communicate with you regarding your purchases, inquiries, or promotional offers (with your consent).

  • To improve our website, services, and overall customer experience.

  • To comply with legal and regulatory requirements.

3. Information Sharing & Third Parties:

  • We do not sell or rent your personal information.

  • We may share your data with trusted service providers, such as payment processors, shipping carriers, and marketing partners, to fulfill our services.

  • Legal compliance: If required by law, we may disclose your information to authorities.

4. Data Security:

  • We implement industry-standard security measures to protect your data from unauthorized access, alteration, or loss.

  • While we take strong security measures, no online platform is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights & Choices:

  • You can request access, modification, or deletion of your personal data by contacting us.

  • You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails.

  • You can disable cookies in your browser settings, though this may affect website functionality.

6. Children's Privacy:

  • Our services are not intended for children under 13, and we do not knowingly collect personal data from them.

7. Changes to This Policy:

  • We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

For any privacy-related inquiries, please contact us at [your email].

Refund Policy
Effective Date: [Insert Date]

At PetHaven, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund and return policy.

1. Returns & Eligibility:

  • You may return items within 30 days of purchase.

  • Items must be unused, in original packaging, and in resellable condition.

  • Proof of purchase is required for all returns.

2. Refund Process:

  • To initiate a return, contact us at [your email] with your order details.

  • Once approved, ship the item back to our return address.

  • Refunds will be processed within 7-10 business days after we receive the returned item.

  • Refunds will be issued to the original payment method.

3. Non-Refundable Items:

  • Personalized or custom items.

  • Clearance or final sale items.

  • Used, damaged, or altered items.

4. Exchanges:

  • If you received a defective or incorrect item, contact us for a replacement at no additional cost.

5. Shipping Costs for Returns:

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

6. Cancellations:

  • Orders can be canceled within 24 hours of purchase for a full refund.

  • Once an order has been shipped, it cannot be canceled.

For any refund-related inquiries, please contact us at [your email].